BPM Conference Portugal 2014
BPM Conference Portugal 2014 brings the set of technology factors that will define the future of organizations: Social, Mobile, Big Data, Cloud and Internet of Things.
Throughout the various sessions will be discussed as these five forces are changing the way organizations, and what it means in terms of enterprise change and adaptation.
More information about the event can be found <here>.
Enterprise Architecture Conference Europe 2014
Europe’s only Co-located Conferences on Enterprise Architecture and BPM. This event provides a unique opportunity to discover the latest approaches and innovative ideas to both BPM and EA and benefit from the synergies between them.
Process Sphere will present a session under the theme Viable System Model meets Enterprise Architecture.
The venue is between 16-18th June. More details about the event <here>.
Book Empowering Knowledge Workers published worldwide
Following the recognition of innovative BPM focused company, Process Sphere is proud to announce was invited to participate as co-author in the book Empowering Knowledge Workers.
Adaptive Case Management allows productivity improvements to be measured in both financial and non-financial terms, including reduced re-work, improved customer, and employee satisfaction. In part, by bringing areas of work previously “under the radar” when performed in purely ad hoc environments into greater visibility, Adaptive Case Management offers the ability to prioritize activities across multiple cases, balancing workloads, as well as monitoring quality, timeliness and speed. Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves. There is a broad and collaborative synthesis of case data that is at the heart of what makes Adaptive Case Management “adaptive” and is also the basic driver for why it needs to be so. Adaptive Case Management is ultimately about allowing knowledge workers to work the way that they want to work and to provide them with the tools and information they need to do so effectively.
More information about the book: <here>
Process Director Version 3.0 released
Process Director Version 3.0 enhances BPM with social media integration. The version enables customers to: 1) Drive process behavior from social media events including a tweet or Facebook status update; 2) Respond to customers via Twitter (tweet, RT, DM, reply) and 3) Manage Facebook campaigns (likes/unlikes, comments). Process Director 3.0 goes beyond social media management to provide a BPM solution from the service ticket that was initiated to indicate a pending problem to the response that indicates the problem is being addressed in real-time.
Version 3.0 enables organizations to provide services to customers, partners and suppliers outside their organization through cloud-based/federated identity integration. Customers can participate in workflows as authenticated users, taking advantage of their accounts within Facebook, Twitter and Google. Corporate partners and suppliers can log in using ADFS, SAML and Oauth. With Process Director 3.0 users can integrate popular network and cloud-based services directly into their business processes. These include saving files to Dropbox, filling dropdown menus using Google Sheets, collaborating with colleagues on presentations using SharePoint, downloading documents from Google Docs or populating form fields with data from Amazon SimpleDB. Process Director 3.0 brings the cloud to enterprise business processes.
Additionally, Process Director 3.0 facilitates collaborative, multimedia annotation directly within its workflows. Multiple simultaneous users can markup and review documents, photos, audio, web pages and videos within the context of any process. Legal and compliance teams can collaborate with sales and marketing to ensure that communications are accurate, effective and address compliance requirements. This capability extends the benefits of BPM and workflow to all media under review and re-review.